Refund Policy

30-day money-back guarantee

Authorized LLC, operator of Ferveo, offers a 30-day money-back guarantee on subscription purchases. If you are not satisfied with your purchase, you can request a full refund within 30 days of your order date.

How to request a refund

To request a refund:

1. Contact our support team via the in-app help with the email address you used to purchase and your order date.
2. We will verify the order and process the refund through our payment processor.

Approved refunds are returned to your original payment method, typically within 5–10 business days.

After the 30-day window

After the 30-day period, refunds are issued at our discretion, for example in the case of billing errors or service outages. Please contact support and we will review your case in good faith.

Subscription cancellations

You can cancel your subscription at any time from your billing portal. Cancellation stops future renewals; you keep access until the end of the current billing period.

Contact

For any refund or billing questions, reach out via the support channel inside the app.